Exchanges & Refunds
Last updated July 2026
We want you to love what you ordered. If something isn't right, our exchange and refund process is straightforward. Here is how it works.
Eligibility window
Unstitched pieces can be exchanged or returned within 7 days of delivery. Items must be unused, unwashed and unaltered, with all original tags and packaging intact.
How to request an exchange
Email support@elfcloset.store with your order number and the reason for exchange. Our team will confirm eligibility and share a return address within 24 hours.
The exchange process
Once we receive and inspect your return, we'll issue store credit or ship your replacement piece, whichever you prefer. Inspection and processing typically takes 3–5 business days after we receive the parcel.
Refunds
Approved refunds are returned to your original payment method within 7–10 business days. If you'd rather not wait on your bank, we're happy to issue instant store credit instead.
Sale & festive pieces
Items purchased during a sale are final and not eligible for refund, but remain eligible for a size exchange where stock allows. Luxury festive and embroidered pieces follow the same 7-day exchange window as the rest of the catalogue.
Received something wrong or damaged?
Contact us within 48 hours of delivery with photos of the piece and packaging. We'll arrange a free replacement or full refund, no exchange fee, ever.
Still have a question?
Our concierge team replies within one business day.